PRIVACY POLICY
Last Updated: July 2026
1. Introduction & Data Controller
Welcome to the Privacy Policy for The Hole In The Wall website (https://www.theholeinthewallspalding.co.uk/). We respect your privacy and are committed to protecting your personal data.Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Hole In The Wall Spalding Ltd is the data controller responsible for your personal data (referred to as "we", "us", or "our" in this privacy policy).
Entity Name: The Hole In The Wall Spalding
Website: https://www.theholeinthewallspalding.co.uk/
Address: Market Place / Francis Street, Spalding, Lincolnshire, PE11 1AT
Contact Email: theholeinthewallspalding@gmail.com
2. The Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:
Identity & Contact Data: Includes name, email address, phone number, and any details provided when filling out a contact form or submitting an enquiry.
Technical Data: Includes your Internet Protocol (IP) address, browser type and version, time zone setting, location data, operating system, and platform used to access our website.
Usage Data: Information about how you navigate and interact with our website, pages viewed, and links clicked.
Marketing & Communications Data: Your preferences in receiving marketing emails from us (if applicable) and your communication preferences. Note: We operate on a walk-in-only basis and do not collect advance booking details through our website.
3. How We Collect Your Data
We collect personal information through:
Direct Interactions: You may provide us with your identity and contact data by filling in forms on our website or contacting us via email, phone, or social media.
Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies, server logs, and similar technologies.
4. How We Use Your Personal Data & Legal Bases
We will only use your personal data when the law allows us to. Most commonly, we use your data under the following lawful bases:
Purpose / ActivityType of DataLawful Basis for ProcessingTo respond to customer enquiries submitted via website/emailIdentity, Contact, Communication
Legitimate Interests (to respond to customer enquiries and manage customer relations)
To administer & protect our website (troubleshooting, analytics, system maintenance)Technical, Usage
Legitimate Interests (for running our business, provision of administration and IT services, network security)
To send marketing communications (e.g., updates on menu launches, events)Identity, Contact, Marketing
Consent (where you have explicitly opted in)
To deliver relevant website content and measure advertising effectivenessTechnical, Usage, Marketing
Consent / Legitimate Interests
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good browsing experience and allows us to improve our site.
Essential Cookies: Necessary for the operation of the website (e.g., page navigation, site security).
Analytics / Performance Cookies: Help us understand visitor traffic patterns (e.g., Google Analytics).
Marketing / Targeting Cookies: Track browsing habits to help serve relevant advertising (e.g., Meta Pixel).You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For full details on the cookies we use, please refer to our Cookie Banner / Cookie Policy.
6. Disclosures of Your Data
We may share your personal data with trusted third-party service providers who assist us in operating our website and running our business:
IT & Web Hosting Providers: Platform hosts, domain providers, and IT maintenance technicians.
Analytics & Marketing Partners: Providers of web analytics services (such as Google Analytics) and marketing automation platforms.
Professional Advisers: Lawyers, auditors, bankers, and insurers who provide consultancy, legal, or accounting services.
Law Enforcement & Regulators: Where required by applicable law or court order.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, agents, and contractors who have a business need-to-know.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Enquiry Data: Retained for up to 12 months after resolving the enquiry.
Marketing Data: Retained until you opt out or withdraw consent.
Technical/Analytics Data: Retained in aggregated/anonymised form in line with standard analytics retention schedules (e.g., 14 months).
9. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data:
Request access to your personal data (Subject Access Request). Request correction of inaccurate or incomplete personal data. Request erasure of your personal data ("right to be forgotten"). Object to processing of your personal data where we rely on a legitimate interest.
Request restriction of processing your personal data.
Request transfer of your personal data to you or a third party (data portability).
Right to withdraw consent at any time where we rely on consent to process your data. To exercise any of these rights, please contact us at theholeinthewallspalding@gmail.com
10. How to Complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues:
Website: www.ico.org.uk
Helpline: 0303 123 1113
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
11. Changes to This Privacy Policy
We keep our Privacy Policy under regular review. Any updates will be published on this page with an updated "Last Modified" date.